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January 18th, 2011 - Off in the distance
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The Bellinghman
Date: 2011-01-18 10:09
Subject: #FAIL
Security: Public
Dear HBOS

Thank you for sending me the updated terms and conditions for my Halifax Current Account last Friday.

And thank you for sending me the updated terms and conditions for my Halifax Savings Accounts yesterday.

I am particularly taken by the thoughtful way you attempt to mitigate the impact of the production of the leaflets by putting prominent signs urging people to recycle them.

However ...

Perhaps you didn't need to send me a copy for each of the accounts I have? You might like to tell your programming bods about the DISTINCT keyword in SQL. That way, you'd have sent me only one copy of the applicable savings account leaflets, you'd have saved an extraneous 360 grammes of printed material, and I'd have saved the time carefully looking for any differences before coming to the conclusion that in all of this, I had only two different sets of leaflets.

Till next time

Me
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