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A little bit cheaper - Off in the distance
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May 2016
 

The Bellinghman
Date: 2007-10-18 14:01
Subject: A little bit cheaper
Security: Public
On the trip to Japan, I took my normal phone - it's quad-band, and I know the UI. But, naturally, it would cost a bit if I were to make a phone call back to the UK.

But there is the Vodafone Passport service, which (providing you're on an allied network) charges you 75p for call initiation, and then uses normal within-the-UK charging for the actual minutes. If you have free minutes, it'll even use those first. And I do have plenty of free minutes. So, as a hypothetical example, spending 37 minutes 18 seconds speaking to my Mum (an Orange mobile user) should cost me 75p.

Not £55.875

It appears that Passport wasn't active on my account.

Oops.

Happily, I had called the morning before we went to check that Passport was enabled (it was a pretty new account, I'd requested Passport when it was set up, but it never hurts to check these things), and had been assured that it was. That call is, of course, on their records, with the result that my bill will be recalculated.
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Senji: fraggle
User: senji
Date: 2007-10-18 13:11 (UTC)
Subject: (no subject)
Keyword:fraggle
Meep!

That's quite a big "oops" really. Although I do sometimes wonder if the phone companies make mistakes like this deliberately in the knowledge that 50% of their customers never read their bills.
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The Bellinghman
User: bellinghman
Date: 2007-10-18 13:57 (UTC)
Subject: (no subject)
s/phone //;

Given the impossibility of making complex systems perfect, I suspect they err on the side of letting customer support sort out such queries. That they keep good records helps in such cases.
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