?

Log in

No account? Create an account
On reporting errors - Off in the distance
browse
my journal
links
May 2016
 

The Bellinghman
Date: 2011-03-23 13:13
Subject: On reporting errors
Security: Public
Dear $large_uk_retailer

Thank you for providing a screen shot showing the problem. I concur that there is an issue, and am addressing it now.

However, just to satisfy my curiosity, could you please illuminate the thinking that led you to pasting the screen shot into a three sheet Excel spreadsheet before sending it?

Thank you.

Me
Post A Comment | 10 Comments | | Link






Martin Wisse
User: martin_wisse
Date: 2011-03-23 13:17 (UTC)
Subject: (no subject)
Yes, don't you know you should've done it as a Word document???

(Standard practise with way too many testers at $current_place_of_employment
Reply | Thread | Link



Silly Swordsman
User: silly_swordsman
Date: 2011-03-23 13:20 (UTC)
Subject: (no subject)
IME, Word document saved/exported/printed to PDF.
Reply | Parent | Thread | Link



The Bellinghman
User: bellinghman
Date: 2011-03-23 13:23 (UTC)
Subject: (no subject)
Standard practice almost everywhere, in my experience. I'm used to that, annoying though it be. I just want to know what led the decision to vary that and use Excel instead.
Reply | Parent | Thread | Link



Caroline M
User: coth
Date: 2011-03-23 13:35 (UTC)
Subject: (no subject)
Speaking as someone who did my first testing of other people's programs around 1980...

We've had screen printing since before we had email, and since before we had wordprocessors on the same machine for that matter. We started by printing the screen and hand-annotating the print. Then we got word-processors so we pasted into Word so we could save the annotated print as a document we could keep, and which we printed to pass to the developer. Lots of people are happier in Excel than in Word, and I've used Excel this way quite a lot: some kinds of annotation are easier, particularly when calculations are involved. So I'm not sure why you haven't met the practice.

Incidentally, no employer has yet given me a setup where it was easier overall to paste a screen print directly into the email - anything saved in the pasting was lost in the difficulty of annotation and loss of consistent record keeping.
Reply | Thread | Link



The Bellinghman
User: bellinghman
Date: 2011-03-23 13:46 (UTC)
Subject: (no subject)
I am bemused that the collection of files I received also included a JPEG (of the dialog in question without its background) and a bunch of Word files (the notes and so on).

And there are no annotations on this sheet.

These days, pasting the thing directly into the email client works, for suitable values of email client.
Reply | Parent | Thread | Link



Caroline M
User: coth
Date: 2011-03-23 13:57 (UTC)
Subject: (no subject)
Sounds like someone is very muddled. Or very junior. Or both.
Reply | Parent | Thread | Link



The Bellinghman
User: bellinghman
Date: 2011-03-23 15:47 (UTC)
Subject: (no subject)
At least the first, according to my manager.
Reply | Parent | Thread | Link



Tamaranth
User: tamaranth
Date: 2011-03-23 16:08 (UTC)
Subject: (no subject)
I think you may find that the issue is between the keyboard and the chair ...
Reply | Thread | Link



The Bellinghman
User: bellinghman
Date: 2011-03-23 17:27 (UTC)
Subject: (no subject)
Whose chair and whose keyboard, though? It hope it's not mine.
Reply | Parent | Thread | Link



Erik V. Olson
User: erikvolson
Date: 2011-03-24 10:23 (UTC)
Subject: (no subject)

As much as I'm facepalming lately, I might as well tattoo a handprint on my face.

Reply | Thread | Link